Data Entry Specialist/Customer Service Representative

responsible for assisting customers with troubleshooting technical issues related to products, software, or services. They provide step-by-step guidance, diagnose problems, and offer effective solutions through phone, email, or chat support. This role requires strong problem-solving skills, technical knowledge, and the ability to communicate complex information in a clear and simple manner.

Data Entry Specialist is responsible for accurately inputting, updating, and managing data within computer systems and databases. They ensure the integrity and accuracy of information by verifying and reviewing data, performing quality checks, and maintaining organized records. This role requires proficiency in data entry software, Microsoft Excel, Google Sheets, and other relevant tools, along with strong attention to detail and fast typing skills. Data Entry Specialists must be able to work independently, meet deadlines, and manage large volumes of information efficiently. They also assist in retrieving and compiling data for reports while adhering to company procedures and data privacy policies.

responsible for assisting customers with inquiries related to billing, payments, and product or service purchases. They handle customer accounts, process transactions, resolve billing discrepancies, and provide accurate pricing and sales information. This role requires excellent communication and problem-solving skills to address customer concerns effectively while promoting company products or services.

is responsible for identifying customer needs, promoting products or services, and driving sales to meet business goals. They engage with potential and existing customers through various channels, such as phone calls, emails, or in-person meetings, to provide product information, answer inquiries, and recommend suitable solutions.

Email handling refers to the process of managing, organizing, and responding to emails efficiently. It involves categorizing emails using labels or folders, setting up filters to automatically sort incoming messages, and archiving less relevant emails to reduce clutter. Effective email handling also includes prioritizing messages based on urgency, using templates or canned responses for common inquiries, and ensuring timely replies to maintain professionalism.

responsible for managing invoices, processing payments, and resolving billing discrepancies to ensure accurate financial transactions. They generate and send invoices, verify account balances, and assist customers with billing inquiries, payment issues, and refunds. This role requires strong attention to detail, problem-solving skills, and the ability to handle sensitive financial information with confidentiality.