WordPress Content Specialist|Customer Service

I have hands-on experience managing content on WordPress, especially in creating technical articles for our website. My role involved several steps, from researching topics to publishing the final articles, which has given me strong skills for this job.

As a Data Encoding Specialist, I was responsible for accurately inputting and managing large volumes of data into databases and systems. My role involved ensuring data integrity, performing quality checks, and maintaining confidentiality. I utilized various tools to streamline processes, enhancing efficiency and accuracy. Strong attention to detail and organizational skills were essential in meeting tight deadlines while delivering high-quality results.

As a Software Tester, my job was to run test cases to make sure software applications worked properly and met quality standards. I was responsible for finding and recording any issues, working closely with developers to fix them, and testing again to ensure the fixes worked. I used different testing methods and tools to improve test coverage and boost the software’s performance. My focus on detail and strong problem-solving skills helped deliver software that met user needs and industry standards. Additionally, I have a background in electrical, computers, and electronics, which has helped me develop a solid understanding of hardware and software integration. This knowledge has allowed me to test applications more effectively and ensure that they perform well across various devices and systems.

As a Customer Service Representative in the Cancellation Department, I assisted customers with cancellations while offering alternative solutions to retain them. I also excelled at upselling, identifying opportunities to suggest upgrades or additional services that better met customer needs. My goal was to provide excellent support, enhance customer satisfaction, and contribute to company growth.