Expert in Customer Service, Sales & Lead Generation

Overview

Looking for full-time work (8 hours/day)

at $4.48/hour ($788.48/month)

Bachelors degree

Last Active

March 17th, 2025 (3 days ago)

Member Since

April 11th, 2024

Profile Description

As a dedicated professional with over three years of experience in customer service, sales, and appointment setting, I offer a wide range of skills to help businesses provide top-tier service, grow their client base, and resolve issues efficiently. My background spans multiple industries, including healthcare, auto insurance, and telecom, equipping me with the ability to adapt to various environments and deliver exceptional results.
Experience Highlights:

Everise - Customer Service Representative (Nov 2024 - Mar 2025)
Specialized in handling patient, physician, and pharmacist inquiries regarding prescriptions, resolving issues with billing, insurance, and medication delivery, and processing prescription requests. Worked closely with healthcare teams to ensure seamless care coordination.

BruntWork - Appointment Setter (Jul 2024 - Sept 2024)
Successfully initiated outbound calls to set appointments for remodeling services, meeting daily targets of five appointments. Demonstrated strong communication skills and a customer-centric approach to lead generation.

JDDM - Sales Representative/Cold Caller (May 2024 - Jul 2024)
Facilitated auto insurance quotes, reaching out to prospective clients to identify opportunities for savings and transferring over 20 qualified leads to the sales team each day.

Teletech - Customer Service Representative (Jun 2023 - Apr 2024)
Assisted with account and billing inquiries, resolved customer issues, upsold products and services, and contributed to the growth of customer satisfaction and retention.

Afni - Customer Service Representative (Mar 2022 - Jun 2023)
Handled inbound customer service inquiries for Verizon, successfully troubleshooting technical issues and upselling products, consistently achieving high customer satisfaction scores.

Sitel - Sales Representative (Sept 2020 - Mar 2022)
Conducted outbound sales calls for Virgin Media, successfully upselling products and services, achieving high sales numbers and consistently surpassing performance targets.

Key Skills:
Customer Service Excellence: Skilled in resolving issues, maintaining strong customer relationships, and delivering tailored solutions.
Sales & Upselling: Proven track record in generating sales through outbound calls, upselling, and cross-selling products and services.
Appointment Setting & Lead Generation: Effective at setting appointments and generating quality leads that drive business growth.
Problem-Solving: Strong ability to identify and resolve customer concerns in a timely and efficient manner.
Communication & Collaboration: Adept at building rapport with clients, working with teams, and ensuring smooth workflow between departments.
I am looking for opportunities to bring my expertise in customer service, sales, and appointment setting to help clients achieve their goals. Whether it's handling customer inquiries, generating leads, or enhancing customer satisfaction, I am committed to delivering high-quality, results-driven solutions.