Profile Description
Welcome to my Profile!I am an experienced Virtual Assistant specializing in providing comprehensive administrative support, exceptional customer service, and efficient task management to clients like you. I am dedicated to streamlining operations, optimizing productivity, and delivering outstanding results.As a Virtual Assistant, I bring a wide range of administrative skills to the table. I excel in managing emails, organizing calendars, conducting accurate web research, preparing reports, and coordinating efficient workflows. I am detail-oriented and adept at multitasking, ensuring that deadlines are met and projects are executed seamlessly.With a background as Identity and Access Management which designs and implementing and managing systems, user provisioning, access control, authentication, authorization, and auditing, maintaining security policies and conducting risk assessments, staying up-to-date with emerging IAM technologies and best practices, collaborating with various teams and sites to ensure security and compliance.I also became a technical support and IT specialist typically provides technical assistance and support to users and businesses. Responsibilities include troubleshooting hardware and software issues, installing and configuring computer systems, diagnosing and repairing technical problems, and maintaining IT infrastructure. also assist with network maintenance, security protocols, and training users on new technologies.Lastly, a customer service representative which respond to customer inquiries via phone, email, or chat in a timely and professional manner and address customer concerns and complaints with empathy and patience, striving to achieve positive resolutions. Maintain accurate records of customer interactions and transactions. Provide information about products or services, including pricing, availability, and features. Process orders, returns, and exchanges efficiently and accurately. Collaborate with other teaUpgrade to see actual infombers to ensure seamless customer experiences.Tools I am familiar with:SHOPIFY, HUBSPOT, ZENDESK, JIRA, EXTEND, CHARGEBEE, FRIENDBUY, FEDEX, DCL EFACTORY, SOLIDUS, ASANA, Microsoft Office Suite (Outlook/Teams/Word/Excel/Powerpoint), Google Office Suite, Saviynt, Service Now, Okta, Canva, Sentinel, Salesforce, Ecw, Dash, Oracle, RingCentral, Lyft, Slack, Zimbra, FB, IG, Upgrade to see actual infoShould you have questions, please see my contacts below:Email: Upgrade to see actual info Upgrade to see actual info0Skype:?Upgrade to see actual infoUpgrade to see actual info: Upgrade to see actual info would like to meet you and to discuss the work opportunities you have available. Should you have questions, please reach me out in above details and review my resume link for reference.Thank you!