Mark
B2B Sales and Customer Service Specialist
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $8.00/hour ($1,408.00/month)
Bachelors degree
Last Active
March 26th, 2025 (3 days ago)
Member Since
April 8th, 2024
Profile Description
I am a dedicated and reliable customer service and sales professional with a passion for building meaningful relationships and delivering exceptional support. With over 4 years of experience in customer service and more than 4 years in B2B outbound sales, I have developed strong communication skills, keen attention to detail, and a proactive approach to problem-solving. My ability to understand customer needs and provide tailored solutions has earned me recognition as one of the Top Team Support Specialists.
In sales, I leverage a consultative approach to identify customer pain points and match them with the right products and services. My expertise in building rapport and providing value-driven solutions allows me to not only meet but exceed customer expectations. Whether guiding customers through their journey or helping businesses find the solutions they need to grow, I am committed to delivering results with excellence.
Top Skills
Customer Support » Ecommerce » B2B
Experience: 2 - 5 years
• Conducted cold calling to restaurants all across the United States to generate leads and set up meetings with restaurant owners for product presentations. • Successfully closed sales deals and followed up with leads to maintain a strong sales pipeline.
Customer Support » Customer Service
Experience: 2 - 5 years
• Provided customer support by assisting with inquiries, billing issues, technical support, and service activations. • Diagnosed and resolved customer issues with mobile devices, network connectivity, and account management. • Upsold T-Mobile products and services, including phones, plans, and accessories to drive sales.
Marketing » Appointment Setting
Experience: 1 - 2 years
• Initiate contact with potential clients through outbound calling and emails to introduce the company's services. • Assessing prospects to determine their suitability and interest making sure they align with the services offered. • Coordinating and setting up meetings between qualified leads and sales executives, optimizing schedules for both parties. • Keeping detailed logs of interactions and prospects' information. • Facilitate effective and personalized follow-up.
Other Skills
Office and Administration » Team Leadership
Experience: 2 - 5 years
• Conducted product training sessions for new team members to ensure a smooth onboarding process. • Provided personalized coaching to team members to address performance issues and improve overall KPIs. • Handled escalation calls to resolve complex customer issues and support the team in delivering exceptional service.
Basic Information
- Age
- 34
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- San Fernando City, La Union
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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