Trainer, Customer Service Expert

I've consistently been the top agent in our team bagging the awards and the bonuses when I hit the metrics. I love doing this job despite having difficult customers, because being able to help and resolve issues make every interaction rewarding.

I've been speaking with Americans, Australians and other nationalities for more than a decade now. I enunciate my words, make sure that I am always understood and that I in turn, comprehend what is being communicated to me. I believe that good communication is the key to all successful relationships.

I love teaching. I believe that a teacher's performance can be seen when the students are learning and improving. I have handled mostly uptraining or upskilling in product/technical skill when I was in a technical support account in a BPO, and I have also trained Filipino IT Professionals in English Communication Skills to help them communicate better with their foreign clients.

I helped my husband put up his own business that catered to the Architecture, Engineering and Construction industry. I managed all the admin tasks including marketing in social media, human resource, client management, tax preparation and documentation.