Customer Service and Sales Manager/ Underwriter / CHRA

Manage sales proposition and support team members to foster high customer satisfaction  Responsible assigning sales leads to ensure generating revenue for the company  Accountable for leadership, coaching and absence management of a team of 14 employees  Act as a secondary level of complaint handling  Responsible in approving / rejecting leave requisition to ensure that operation is at its full capacity  Creates weekly report of our sales revenue and reports it to Department Head and Business Partners  Process payroll and attendance of 14 employees accurately resulting to nil payment disputes  Coach and mentors talent pools for succession management to enable business continuity  Performs Quality call monitoring to ensure agents are providing excellent customer service to every customers Performs an annual pay review to ensure that the agent's salary is set in an accurate and fair manner