Accountant I Bookkeeper I Customer Service / Sales Advisor

I have been utilizing Microsoft Excel since my student days, developing strong skills in data analysis, spreadsheet management, and complex formula creation. I excel in organizing and analyzing data efficiently. My expertise includes generating insightful reports, performing data visualization, and automating tasks to enhance productivity.

As a graduating student new to bookkeeping, I have acquired foundational skills in maintaining financial records, managing accounts, and preparing basic financial statements. Though I am still a beginner, I am eager to learn and grow in this field. I am enthusiastic about applying my knowledge and am highly motivated to develop my expertise through hands-on experience and continued education.

In my previous role as a Customer Service Representative, I provided exceptional support to customers by addressing inquiries, resolving issues, and ensuring a positive experience. I handled high volumes of calls and emails, assisted with product information, processed orders, and facilitated returns. My focus on active listening and problem-solving helped maintain high customer satisfaction and loyalty.

In my role as a Sales Advisor, I mastered the art of building trust and rapport with customers, which allowed me to gain a deep understanding of their needs. By leveraging these insights, I was able to tailor my sales pitches to align perfectly with what each customer was looking for, resulting in consistently high sales performance. My ability to connect with customers and deliver personalized solutions led to my recognition as the top agent in Q3, where I achieved the highest attainment.