Customer Support • 11+ Years BPO Experience

Overview

Looking for full-time work (8 hours/day)

at $6.02/hour ($1,060.01/month)

Bachelors degree

Last Active

March 21st, 2025 (5 days ago)

Member Since

March 30th, 2024

Profile Description

Upgrade to see actual info Upgrade to see actual info has more than 11 years experience in the Contact Centre industry. He started his career as a Sales Associate and switched to a Customer Service Associate. Through the years, Mike worked in various roles covering Inbound & Outbound Operations, Technical Support, Subject Matter Expert, Customer Service Officer, Ads Specialist, Social Media Management and now in Quality.

CUSTOMER SERVICE & TECH SUPPORT
• Handle inquiries via email, chat & phone.
• Provides Technical assistance for tech issues
• Resolve issues and provide top-notch support that keeps customers coming back.
• Build and maintain strong customer relationships.

SOCIAL MEDIA MANAGEMENT
• Create, schedule, and post engaging content across platforms.
• Monitor engagement and respond to comments/messages.
• Assist in crafting and fine-tuning social media strategies that hit the mark.
• Assist in creating Facebook & Instagram Ads to hit the correct target audience & market

DATA & REPORTING
• Accurately input and update data.
• Generate and maintain clear, actionable reports.
• Analyze data to deliver insights that drive smart decisions.

QUALITY
• Reviewing products and processes
• Analyze and Report Quality defects or results
• Huddles and face time with Operations
• Collaborating with cross-functional teams
• Developing and implementing Quality Standard

Specialties:
Customer Service • Technical Support • Social Media Management • Facebook & Instagram Ads • Chat, Phone, Email Support • Quality Assurance • Data Entry

Familiarities:
Front • Zendesk • Facebook Ads Manager • Social Media • Canva • Metricool • Quality Management System • Meta Business Suite • ChatGPT • Hubspot • Google Workspace • Microsoft Apps (Outlook, PowerPoint, Teams, Word, Excel) • SRT Workplace • Spark • Slack

Thank you for viewing my profile. Feel free to check all my past works and message me if you want to collaborate. Hoping to hear from you soon!