I am a dynamic, versatile, and detail-oriented professional with almost 11 years of invaluable experience in a multicultural BPO environment, specializing in handling voice and chat lines of business as a Quality Assurance Analyst or Customer Experience Analyst. I bring a DWIT (Do Whatever It Takes) spirit, embodying the qualities of a team player, critical thinker, and solution-focused individual committed to excellence, professional growth, and lifelong learning.
Recently, I transitioned to pursue my dream of becoming a Virtual Assistant, a journey made possible by my experience with The Digital Marketing School. Before this, I worked as a Customer Care Specialist, where I handled various administrative tasks, including answering calls, texts, and
In addition to administrative duties, I took on Quality Assurance (QA) tasks, such as monitoring and auditing calls, conducting coaching sessions, and facilitating call listening sessions. These experiences have equipped me with a strong foundation in providing exceptional support and contributing positively to any team or project.
I am passionate about leveraging my skills and experiences to excel in the virtual assistance field and am eager to explore new opportunities to make a meaningful impact.
Experience: 10+ years
Experience: 10+ years
Experience: 10+ years
Experience: 10+ years
Experience: 10+ years
Experience: Less than 6 months
Experience: 10+ years
Experience: 10+ years
Experience: 10+ years
Experience: 10+ years
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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