When he worked as a customer service representative, he was trained on how to properly interact and show empathy to his customers over the phone especially the elderly and those who have trouble communicating in English. He specializes in problem-solving wherein if data gathered does not sum up with the output he can easily maneuver where the problem is and take action. The job has acquainted him with using Microsoft Office apps such as Excel, Word, etc., and other tools preferred by the client. Ever since he worked in the BPO industry, he has had an extensive background in managing phone lines and quickly answering any inquiries. He can identify fraudulent activities and teach customers how to handle it also.
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: 2 - 5 years
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
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ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.