Rena
Customer Service | Chat | Email | Voice and Escalation
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.55/hour ($799.99/month)
Associates degree
Last Active
October 5th, 2024 (41 days ago)
Member Since
March 21st, 2024
Profile Description
As a worker, I bring a versatile skill set and extensive experience to the table. Proficient in Microsoft Office applications, I excel in communication, troubleshooting, and providing exceptional service and support. My abilities extend to creating simple programs using Visual Basic and HTML.
In my past roles, I've managed teams, conducted research to enhance performance, and coached agents to improve customer interactions. Additionally, I've played a key role in developing standard training programs and collaborated effectively with colleagues to address common issues.
Furthermore, I have experience in validating accounts, gathering necessary documents for disputed claims, and providing thorough follow-up to ensure customer satisfaction.
Overall, I am known for my strong work ethic, dedication to delivering quality results, and continuous pursuit of improvement and innovation.
Top Skills
Customer Support » Email Support
Experience: 2 - 5 years
As an email support representative, I excel in written communication and problem-solving. I've effectively managed high email volumes, providing prompt and accurate resolutions to customer inquiries. Skilled in utilizing email management tools, I maintain professionalism and consistency in my responses. I collaborate with teams to escalate issues and continuously improve processes for a seamless customer experience.
Customer Support » Chat Support
Experience: 2 - 5 years
Customer Support » Customer Service
Experience: 5 - 10 years
As a customer service representative, I excel in communication, problem-solving, and multitasking. I've successfully managed a high volume of customer interactions across various channels, providing timely solutions to inquiries and issues. Proficient in navigating systems and databases, I prioritize building rapport with customers while collaborating with teams to drive improvement. My dedication to delivering exceptional service makes me a valuable asset in any customer-facing role.
Other Skills
Customer Support » Ecommerce » Amazon
Experience: 2 - 5 years
With four years at Amazon, I've progressed from Customer Service Support to Resolution Specialist Lead and Seller Support. I've also served as a mentor, guiding team members to success. I bring a proven track record of problem-solving and leadership, ready to contribute to your team."
Office and Administration » Microsoft Power Point
Experience: 1 - 2 years
Office and Administration » Microsoft Word
Experience: Less than 6 months
Office and Administration » Microsoft Excel
Experience: Less than 6 months
Office and Administration » Microsoft 365 » SharePoint
Experience: 1 - 2 years
Basic Information
- Age
- 31
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Naic, Cavite
- Tests Taken
- IQ
- Score: 105
- DISC
- Dominance: 32
- Influence: 8
- Steadiness: 17
- Compliance: 43
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
SEE MORE REAL RESULTS“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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