Virtual Assistant

Provided customer support for United Parcel Service (UPS), addressing package tracking, delivery, and logistics inquiries. Assisted customers in resolving issues such as package delays, lost items, and address changes. Utilized UPS systems and tools to access real-time information and provide accurate updates to customers. Effectively managed high call volumes while maintaining a professional and positive demeanor. Achieved excellent customer satisfaction scores and consistently met performance targets.

Handled hotel reservations for Marriott International, ensuring accurate and efficient booking processes. Responded to customer inquiries via phone, providing prompt and personalized assistance. Demonstrated strong knowledge of Marriott’s policies, services, and loyalty programs to deliver tailored solutions. Resolved customer complaints and issues, ensuring high customer satisfaction and repeat business. Collaborated with team members to meet and exceed service level targets and quality assurance metrics.

Excellent verbal and written communication skills, delivering clear and concise information to customers.

As a versatile virtual assistant, I specialize in graphic design using Canva. Icreate eye-catching social media graphics, elegant presentations, and branded marketing materials. My skills enhance online presence and support various business needs, showcasing creativity and attention to detail. My graphic design skill helps clients grow their brands through visually appealing and professionally designed content.

Quick to adapt to new environments and technologies, demonstrating resilience in managing diverse customer interactions.

Proficient in multitasking and time management, efficiently handling multiple tasks while maintaining accuracy.

Skilled in using call center software systems and navigating various software applications.

Crafted high-quality written materials for clients while preserving their voice, tone, and style preferences. Conducted thorough research on assigned topics to ensure accurate and engaging content. Collaborated closely with clients to understand their objectives and audience, transforming their ideas into compelling narratives. Ensured consistency and authenticity in all written work, meeting client expectations and deadlines.

I have extensive experience in Facebook advertising, having run my own page called Rossi Library and co-managed the Nectars and Tears page. I excel at creating engaging ads, targeting the right audiences, and analyzing campaign performance to optimize results. My background in managing these pages has honed my skills in content creation, audience engagement, and strategic ad placement, helping businesses grow their online presence and achieve their marketing goals on Facebook.