Technical Support & Customer Service | CRM & Lead Generation

I was designated to a seasonal account, HP, as a sales chat support. After 3 months, I was transferred to Microsoft as a technical chat support which handles Windows Operating issues.

Technical Savvy here. Worked for more than 8 years as Tech Support.

Worked as an account expert over a year under telecommunications company called T-Mobile to which we were assigned to handle billing, sales and general account care (activations and retentions). For another 2 years I was promoted as a technical support on which I was assigned to deal with troubleshooting network issues and device issues.

Provides exceptional customer support and utilize Zendesk as primary platform for managing inquiries. This allows us to offer timely, efficient, and personalized assistance, ensuring that the questions and concerns are addressed promptly.

Expert in researching and identifying high-quality leads using various tools and strategies.

Skilled in managing and optimizing busy schedules, coordinating appointments, and ensuring timely meetings.

Proficient in tracking and analyzing financial data to create accurate and comprehensive expense reports. Strong attention to detail and commitment to maintaining financial transparency and control.