Customer Service Specialist | Google Ads Specialist

Overview

Looking for full-time work (8 hours/day)

at $5.80/hour ($1,020.80/month)

High school diploma

Last Active

February 22nd, 2025 (yesterday)

Member Since

March 14th, 2024

Profile Description

As a Customer Service Representative with 4+ years of experience in the BPO industry, I bring expertise in supporting clients across various sectors, including finance, healthcare, internet services, and hosting. I am skilled at managing customer inquiries, resolving issues, and ensuring satisfaction in both front-line and back-office operations. My strong communication skills, combined with my problem-solving abilities, help improve customer experience and streamline business operations. I thrive in fast-paced environments and am committed to achieving performance goals while delivering top-tier service. Whether handling technical support, customer queries, or administrative tasks, I am adaptable and always ready to tackle new challenges. 

Skills: 

- Customer Support & Service: Excellent phone, email, and chat support, managing inquiries, complaints, and troubleshooting.
- Problem-Solving & Issue Resolution: Strong analytical abilities for resolving complex customer issues quickly and effectively.
- Technical Support: Expertise in troubleshooting technical problems for clients in various sectors.
- Multitasking & Time Management: Juggling multiple tasks in a fast-paced environment while maintaining quality service.
- Communication Skills: Professional written and verbal communication, ensuring clear and concise interactions.

Tools & Software Proficient In:

- MS Teams
- Slack
- Live Engage
- Skype
- Canva
- CapCut
- Spreadsheet