Michael

Customer Service For Multi-Channel | Team Lead for Operation

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Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Associates degree

Last Active

January 12th, 2025 (today)

Member Since

March 13th, 2024

Profile Description

Well established individual in supporting customer service in multiple types of channels (email, chat, calls, tickets) and managing day to day Operations, KPI's in call-center industry.

Equipped with skills in identifying, resolving customer problems, and improve business operations through problem analysis and SMART action planning.

With bold experience in Operations and Team handling driving the following:
- Customer service service
- Operation & support planning
- Week & Monthly KPi targets
- Reporting and Insights
- Department collaboration for efficient support

If you're looking for a person to help you with your day to day operations, customer management and KPI targets.

I'd love to connect and see if we can work together.

Basic Information

Age: 36

Gender: Male

Website: Sign Up with Pro Account to View

Address: Davao City, Davao Del Sur

Tests Taken: IQ
Score: 105: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

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Michael

Customer Service For Multi-Channel | Team Lead for Operation

Overview

Profile Description

Top Skills

Professional Services » Management Services » Customer Support Management

Customer Support » Email Support

Customer Support » Chat Support

Customer Support » Customer Service

Other Skills

Office and Administration » Data Entry

Office and Administration » Data Management

Customer Support » Customer Relationship Management

Basic Information