E-commerce, HOA, & STR Management | Customer Service Pro

As a seasoned customer service professional with nearly 6 years of experience, I've honed my skills to provide exceptional support and satisfaction to customers. Throughout my career, I've not only excelled in handling customer inquiries and resolving issues efficiently but have also demonstrated leadership abilities by managing my own team. My management experience has allowed me to effectively train, mentor, and motivate team members to deliver top-notch service consistently. With a deep understanding of customer needs and a proven track record in leadership, I strive to continuously improve processes and exceed expectations, ensuring a positive customer experience at every interaction.

- LEASING COORDINATOR  Responding to inquiries, confirming bookings, providing check-in/check-out instructions, and addressing guest concerns during their stay.  Confirming reservations, handling cancellations, coordinating payment processing, and updating calendars to avoid double bookings.  Keeping track of bookings, payments, and expenses, and assisting with invoicing and financial reports.  Responding to guest reviews, managing ratings, and ensuring feedback is addressed promptly. - SHORT TERM RENTALS SUPPORT  Responding to inquiries from potential tenants, answering questions about available units, rental terms, and the application process, and coordinating showings.  Drafting and preparing lease agreements, renewals, and amendments for tenants, ensuring they are in line with company policies and legal requirements.  Sending lease renewal reminders to existing tenants, negotiating terms, and updating lease agreements accordingly.  Compiling leasing reports, tracking vacancies, updating occupancy data, and entering tenant information into databases or property management systems.

In my most recent role as a Shopify Core Support Advisor, I have honed my skills in offering timely and effective assistance through virtual channels. Handling a diverse range of customer inquiries, I have developed a keen understanding of the nuances of the e-commerce world, ensuring that customers receive tailored guidance to meet their unique needs and preferences.

My experience as a Shopify Support Advisor has equipped me with the ability to navigate complex customer concerns, resolve issues promptly, and provide expert advice on product selection. I take pride in my strong communication skills, both written and verbal, which have been instrumental in maintaining high customer satisfaction ratings and fostering positive relationships.