Call Center Agent|CSR|Leadership|HVAC PURCHASING SPECIALIST

Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($799.99/month)

High school diploma

Last Active

March 18th, 2025 (19 days ago)

Member Since

March 12th, 2024

Profile Description

Seeking a challenging career that offers higher opportunity, growth and development to contribute and enhance my skill and knowledge.


Previous Job experience in BPO;

AHS-Home warranty
HVAC Purchasing specialist (Non-voice/Back office & Inbound)
-Support for technician to place an order with the parts/equipment needed (HVAC) checking of status and stocks and providing order information and contacting suppliers if needed. 

Team Leader/Supervisor
-Handled HVAC team inbound and outbound supporting and coaching the team and makes plan to achieve the company goals. 

Reporting analyst (Sales)
-Creating and sending hourly, monthly and yearly data to monitor agents standing, performance and target sales using microsoft excel and outlook email. 

Customer service representative
-acknowledging, empathizing and providing resolution for customer concerns. 

Addtional skills;
-Willing to be trained and easy to adopt knowledge.
-Computer literate.
-Can handle Inbound/Outbound accounts.
-Can work as a team or independent.
-Can Lead and handle a Team accountable.
-Good in communication and listening skill (english). 

Achievements and Certifications;
-Top Agent 5Star (Customer service).
-Top Agent (Outbound/Backoffice/Purchasing specialist).
-Certified leadership (Peak performance training and coaching program).