Customer Service Representative / Technical Support Represen

Results-oriented Customer Service Professional with a proven track record in driving sales and exceeding performance targets. My extensive experience in customer service roles at ASURION and IQOR has allowed me to seamlessly integrate sales strategies into the customer support process, consistently achieving and surpassing sales goals. During my tenure at ASURION, I not only excelled in providing technical support but also actively contributed to sales initiatives, promoting the Connected Home product and consistently meeting sales targets. My ability to Serve, Solve, and Sell in every customer interaction has been instrumental in creating satisfied customers and contributing to the company's success. At IQOR, I further honed my sales skills by successfully managing customer accounts for AT&T, resolving billing issues, and upselling products. Handling 30-40 calls daily, I demonstrated a commitment to providing exceptional service while identifying opportunities to maximize sales revenue. My unique blend of technical proficiency and sales acumen positions me as a valuable asset to any customer-focused team. With a Call Center Agent Course from TESDA and a Bachelor's degree in Hotel and Restaurant Management, I bring a strategic and adaptable approach to achieving both qualitative and quantitative sales targets. I am enthusiastic about leveraging my sales expertise to contribute to the growth and success.

Dynamic and results-oriented Customer Service Professional with a robust technical background, showcasing expertise in providing top-notch technical support and troubleshooting solutions. Backed by hands-on experience at ASURION and IQOR, I have successfully navigated complex technical issues, demonstrating a keen ability to diagnose and resolve problems efficiently. In my role at ASURION, I honed my technical skills by handling a variety of customer technical support cases, utilizing cutting-edge tools to troubleshoot and repair managed services issues. My proficiency extends to providing device setup and tech support for smartphones, tablets, and electronic devices, ensuring a seamless customer experience. Additionally, my tenure at IQOR involved managing daily support for satellite dish systems, handling ticket queues, and maintaining meticulous records of customer interactions. I thrive in resolving technical hardware and software issues, contributing to the overall efficiency of the customer support process. Armed with a Call Center Agent Course from TESDA and a Bachelor's degree in Hotel and Restaurant Management, I possess a unique blend of technical acumen and adaptability. My commitment to staying current with industry updates and continuously improving my skills sets me apart in delivering exceptional technical support. I am excited about the prospect of leveraging my technical skills to contribute.