Social Media Manager
*As a social media managers I'm responsible for developing strategies that maintain and grow a social presence such as increase of followers, more likes and engagements , on top of administrative and team development tasks. Some of my tasks involve content creation, campaign strategies, career planning, analytics reporting.
Lead Generator
*My main tasks is to provide sales and marketing support in building a pipeline of leads to meet business plans, quotas and company objectives. Responsible for generating leads through phone calls, social media and
Customer Service Representative &
*My primary role as a customer service representative is to interact with customers to address their concerns, answer their questions and assist them with their needs. We are responsible in answering customer's phone calls and
Experience: 2 - 5 years
I have almost 3 years experience as technical support in Telecommunications company in the US. We do some troubleshooting in their home internet and cellphones. We usually walkthrough customers over the phone with some basic steps to resolve their issues. After we exerted all the options we have, if the issue still unresolved we provide a ticket to check and thoroughly review the issue and give update after 2-3 business days.
Experience: 2 - 5 years
I have in BPO Company for almost 5 years and assigned different accounts like AT&T, Cricket & Macy's Credit. Some of the best skills I acquired is how to pacify irate customers and make them satisfied one. I was also gain knowledge in terms of basic trouble shooting and of course enhance my english proficiency.
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