My name is Angel. I have a total experience of 9 years working as call center agent and as a banker here in the Philippines, handling international account. Looking for medical field related job.
3 years as a Health care advocate in Aetna>Providing eligibility and coverage> updating patient records>informing the patient of their coverage>advising the customer weather pre authorization is needed for a specific procedure>informing the patient regarding the status of claim >informing the patient weather their preferred doctor is covered by the insurance
1 year as a Sales Representative>Providing the best customer service by building good rapport and then slowly pitching the latest offer of the company. >Selling the latest handset over the phones.>Providing the details of latest bill.
5 years as a Dispute Analyst>Develop my strong analytical and in managing my time.>receives hundreds of volumes to work in a day for dispute and account maintenance.>Assessing documents sent my card holders to see if valid for dispute.>Coordinating with managers for approval>sending letters to card holder, provide credit to account, leave detailed memo in account
Experience: 6 months - 1 year
I worked as an outbound sales representative with Sprint, selling latest handset over the phone.
Experience: 2 - 5 years
5 strong years in call support. Dealt with queries, assistance, complaints regarding account’s issues.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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