A+ VA| Video Editor | Social Media | Email | Admin

-Accurately input data from various sources into designated databases and systems -Prioritizes accuracy and efficiency -Handle confidential information and ensure data security protocols are followed -Collaborate with other departments to gather necessary information for data entry projects -Update existing data and create reports as needed by the management team

-Manage and organize multiple email inboxes -Respond to inquiries and request in a professional and timely manner -Draft and send emails on behalf of the client -Ensure correct follow-up

• Utilizing emails in order to resolve customer concerns relating to IT issues • Developed foundational technical skills and knowledge • Work with team members to address infrastructure-related needs and day-to-day operations • Assisted in the maintenance of infrastructure documentation •Respond customer's inquiries through chat, email and call

-Develop and implement creative social media strategies -Monitor and enhance social media performance -Increase and optimize brand visibility to reach target audience -Schedule posts and monitor platforms

-Edit raw footage into polished, engaging videos for various platforms -Add music, dialogues, graphics, and special effects to enhance video content -Ensure videos meet brand guidelines and creative standards -Review and revise video content based on feedback from clients -Ensure that final projects are delivered on time and meet project deadlines

-Provide solutions to customer's technical problems in timely manner -Troubleshoot hardware, software, and network issues, guiding users through problem-solving steps -Assist with installation, configuration, and updates of software applications and operating systems -Follow up with users to ensure issues have been fully resolved and provide additional guidance if needed

-Proficient in all Microsoft Office Application -Implement customer's needs (data, sheets, presentation, schedules)