A BPO professional with 17+ years of experience across various industries, specializing in client relations, operational excellence, and delivering exceptional results. I am adaptable and eager to learn, I thrive in dynamic environments and embrace change as an opportunity for growth.
Currently, I work as a Fraud and Payments Specialist for a graphic design company, ensuring secure and efficient payment processes.
Experience: 10+ years
I have handled almost ALL types of Customer Service Function, from Customer Service, Tech Support, Reservations, Billing & Sales, Escalations, and Fraud Analysis.
Experience: 5 - 10 years
I was a Check Fraud Analyst for Citibank for 7 years. My job was too detect potential fraud check transactions by analyzing & comparing patterns, discrepancies & anomalies on check image and comparing it to the client's historical checks on file.
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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