A BPO professional with 17+ years of experience across various industries, specializing in client relations, operational excellence, and delivering exceptional results. I am adaptable and eager to learn, I thrive in dynamic environments and embrace change as an opportunity for growth.
Currently, I work as a Fraud and Payments Specialist for a graphic design company, ensuring secure and efficient payment processes.
Experience: 10+ years
I have handled almost ALL types of Customer Service Function, from Customer Service, Tech Support, Reservations, Billing & Sales, Escalations, and Fraud Analysis.
Experience: 5 - 10 years
I was a Check Fraud Analyst for Citibank for 7 years. My job was too detect potential fraud check transactions by analyzing & comparing patterns, discrepancies & anomalies on check image and comparing it to the client's historical checks on file.
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