QuickBooks Expert / Customer Service / Australian Payroll Sp

Proficient in Australian Taxation, currently working in a Australian payroll software as a specialist assisting small business clients in creating pay runs , superannuation lodgement and payroll finalisation.

Subject Matter Expert (SME) for QuickBooks Online: Extensive experience in implementing, configuring, and training users on QuickBooks Online for various industries. • Deep understanding of QuickBooks Online's core functionality, including accounts payable, accounts receivable, financial reporting, and budgeting modules.

Proficient in Microsoft Excel (Intermediate). Ability to identify product problem, build report dashboard, analyze large datasets and finish the task in a timely manner. Adept collaborating with clients, presenting findings, communicating complex data.

Proven analytical skills, data manipulation expertise, and passion for uncovering meaningful insights. Data gathering and analysis.

Deep knowledge in creating ticket escalations to 3rd party software’s, creating investigation to be raised to product engineers and creating reports using CRM system.

Highly motivated and experienced Call Center Supervisor with 7+ years of proven success in leading and motivating high performing teams to achieve exceptional customer service standard.