Charrise

Customer Support, Email Management, SMM, Appointment Setting

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Overview

Looking for full-time work (8 hours/day)

at $9.00/hour ($1,584.00/month)

Bachelors degree

Last Active

February 20th, 2025 (5 days ago)

Member Since

February 27th, 2024

Profile Description

Hello, I’m Cha, a seasoned Customer Support Manager with 8 years of comprehensive experience in customer service, managing email communications, social media strategies, and appointment setting. My diverse skill set allows me to effectively oversee and enhance customer interactions, streamline administrative processes, and drive engagement across digital platforms.

As a Customer Support Manager, I have successfully led teams to deliver exceptional service, resolved complex issues, and implemented strategies to improve customer satisfaction and retention. My expertise in email management ensures organized and efficient handling of correspondence, while my social media management skills have driven impactful online presence and engagement for various brands.
Additionally, my experience in appointment setting allows me to optimize scheduling and coordination, ensuring seamless operations and maximizing productivity. I am dedicated to leveraging my skills to contribute to the success of your team and enhance overall operational efficiency.

I look forward to exploring how my background and abilities can support and advance your organizational goals!

Top Skills

Office and Administration » Data Entry

Experience: Less than 6 months

Customer Support » Customer Service

Experience: 2 - 5 years

Helped customers via inbound calls, chat, and email in different platforms and services like internet providers, cable, phone, and food delivery campaigns.

Office and Administration » Quality Assurance

Experience: 2 - 5 years

Supporting a food delivery service campaign in which we strive for good customer satisfaction and experience and ensure that all cases handled by the agents are done professionally based on the quality guidelines set by the client.

Other Skills

Basic Information

Age
31
Gender
Female
Website
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Address
Bulakan, Bulacan
Tests Taken
IQ
Score:  127
DISC
Dominance: 39
Influence: 16
Steadiness: 31
Compliance: 14
English
C2(Advanced/Mastery)
Government ID
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