GENERAL VA, AMAZON VA, CUSTOMER SERVICE ASSOCIATE

Held diverse roles: Bank Accounting Staff, Customer Service Associate, Teller, ATM Services, Collections, Deposits, Loan Processing, and Bank Reconciliation.  Managed teller operations, processed transactions, and ensured regulatory compliance. Delivered excellent customer service and resolved inquiries.  Handled ATM troubleshooting, cash replenishment and monitoring. Managed collections and established repayment plans with customers. Efficiently processed deposits, withdrawals, and loan applications.  Conducted bank reconciliations and resolved discrepancies. Responded to customer emails with timely and accurate information. Prepared financial reports and supported management decisions. Monitored accounts for suspicious activities and reported covered transactions.

Manage and optimize product listings on Amazon to drive sales and improve visibility. Conduct keyword research and implement strategies to improve search rankings and conversion rates. Monitor and analyze performance metrics to identify trends and opportunities for improvement. Collaborate with cross-functional teams including marketing, sales and product development to ensure alignment on e-commerce strategies. Implement and manage advertising campaigns on Amazon to increase product visibility and drive traffic. Stay up-to-date with industry trends and best practices in e-commerce to recommend and implement new strategies.

 Prepares monthly government remittances (income taxes and health insurance)  Assists in the preparation of daily vouchers and financial statements.  Conducted precise data entry tasks and maintained databases with meticulous attention to detail.  Managed office administrative functions, including scheduling, meetings coordination, and file organization.  Processed and validated large data volumes to uphold data integrity and confidentiality.  Created and modified documents, reports, and presentations using Microsoft Office Suite.  Assisted in financial record preparation, billing and invoicing.  Responded to inquiries via phone an email with accurate and timely information.  Managed office supplies inventory, ensuring cost-effective procurement.  Aided in new employee onboarding and workstation setup.  Oversee office equipment maintenance and repairs.  Supported various departments with administrative tasks to enhance operational efficiency.

Created compelling copy for marketing materials like social media posts, emails, and website content. Worked with marketing teams to craft effective messaging. Researched industry trends and competitors to guide copy strategies. Improved writing through feedback from mentors and team members. Showcased strong grammar. punctuation, and writing skills. Joined brainstorming sessions for creative marketing ideas. Suggested content ideas to support marketing and branding efforts.

Job Responsibilities:  Conduct lead generation via email campaigns, social media, and cold calling.  Collaborate with marketing to develop lead generation strategies,  Qualify leads and route to sales representatives.  Assist sales team with customer inquiries and product information.  Maintain CRM records of leads and sales activities.  Coordinate with teams for seamless lead handoff.  Monitor and analyze lead generation metrics. Key Achievements:  Increased qualified leads by 40% in six months.  Implemented lead scoring, boosting conversion rates by 30%.  Streamlined lead routing, cutting response time by 20%.  Recognized for exceptional customer service, improving satisfaction scores.  Helped close key accounts, meeting sales targets. Skills Utilized:  Proficient in CRM systems like Salesforce.  Strong communication and interpersonal skills.  Analytical skills for performance evaluation.  Knowledge of email marketing, social media and cold calling.  Ability to multitask in a fast-paced environment.  Team collaboration.

Responded to customer inquiries via phone, email, and live chat, ensuring timely and accurate information. Resolved customer complaints and issues, maintaining a high level of customer satisfaction. Processed orders, returns, and exchanges, and provided updates on order status. Assisted customers with product information and recommendations to meet their needs. Maintained detailed records of customer interactions and transactions in the CRM system. Collaborated with other departments to address and resolve complex customer issues. Conducted follow-up communications to ensure customer issues were resolved satisfactorily. Participated in training sessions to stay updated on product knowledge and customer service best practices. Consistently met or exceeded performance targets, including response time and customer satisfaction.

Managed office communications, including phone calls, emails and correspondence. Organized and maintained filing systems, both digital and physical. Scheduled and coordinated meetings, appointments and travel arrangements. Assisted in preparing reports, presentations and documents. Provided administrative support to various departments and team members. Handled data entry and maintained databases with accurate information. Ordered office supplies and managed inventory to ensure efficiency. Supported event planning and execution for company functions. Greeted and assisted visitors, ensuring professional office environment.

Researched and developed engaging case studies highlighting successful client projects and outcomes. Conducted interviews with clients and stakeholders to gather information and insights for case study content. Crafted compelling narratives that effectively communicated the client's challenges, solutions, and results. Collaborated with cross-functional teams to ensure accuracy and alignment with brand messaging. Tailored content for various platforms, including websites, social media, and marketing materials. Applied SEO best practices to optimize case study content for search engines. Reviewed and edited case studies to maintain quality, consistency, and adherence to brand guidelines. Contributed to content strategy development by generating ideas for new case studies and content initiatives.