Monica
Customer Service Representative/Supervisor/Tel. Operator
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.00/hour ($704.00/month)
Bachelors degree
Last Active
November 24th, 2024 (today)
Member Since
February 26th, 2024
Profile Description
I am a dedicated and highly experienced Customer Service Representative with a solid background in Commercial Science and an extensive 23-year tenure at Lee Plaza Mall in the Philippines. Throughout my career, I have honed my skills in providing exceptional customer service, understanding consumer behavior, and fostering positive relationships with clients.
I am deeply passionate about making a difference in the lives of others. As a volunteer proficient in deaf sign language, I have actively engaged in negotiating with parents and assisting deaf and mute individuals, ensuring effective communication and inclusivity in various settings.
My unique blend of academic knowledge, hands-on experience in customer service, and volunteer work in deaf sign language advocacy equips me with a diverse skill set to excel in roles that require empathy, adaptability, and effective communication. I am committed to delivering outstanding service, contributing positively to team dynamics, and creating meaningful connections with customers and colleagues alike.
Top Skills
Professional Services » Management Services » Finance Management
Experience: 10+ years
As the Treasury Head of Finance at LeePlaza Mall, I oversaw all financial activities related to cash management, liquidity, and risk management. My responsibilities included managing the mall's cash flow, ensuring optimal liquidity levels to meet operational needs, and implementing effective treasury strategies to mitigate financial risks. I collaborated closely with internal departments and external financial institutions to optimize banking relationships, negotiate favorable terms for financing, and execute investments in line with the mall's financial objectives. Also, I provided strategic insights and recommendations to senior management on treasury-related matters, contributing to the overall financial stability and success of LeePlaza Mall.
Customer Support » Customer Service
Experience: 5 - 10 years
As a cashier supervisor at LeePlaza Mall, I led a team of cashiers through various challenges and successes. One notable experience was during a particularly busy holiday season when technical difficulties disrupted our cashier systems. Despite the inconvenience, I quickly coordinated with the mall's technical support team to resolve the issue, ensuring minimal disruption to customer service. Through effective communication and proactive problem-solving, we managed to maintain customer satisfaction and uphold the mall's reputation for excellence. This experience reinforced the importance of adaptability and teamwork in delivering exceptional service, highlighting my dedication to ensuring smooth operations and positive customer experiences at LeePlaza Mall.
Other Skills
Basic Information
- Age
- 42
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Dipolog City, Zamboanga del Norte
- Tests Taken
- IQ
- Score: 140
- DISC
- Dominance: 25
- Influence: 8
- Steadiness: 44
- Compliance: 23
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
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