Maynard

Quality Assurance, Customer Service.

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Overview

Looking for full-time work (8 hours/day)

at $5.20/hour ($915.20/month)

High school diploma

Last Active

February 11th, 2025 (3 days ago)

Member Since

February 19th, 2024

Profile Description

As a highly detail-oriented and results-driven professional With four years of experience in the BPO industry, I bring a
versatile skill set in customer service, quality assurance, and policy analysis. I have worked in various roles, ensuring high
standards in customer interactions and improving business processes. My strong communication, problem-solving, and
organizational skills, along with a commitment to continuous learning, make me a valuable addition to any team

Top Skills

Customer Support » Email Support

Experience: Less than 6 months

Customer Support » Customer Service

Experience: Less than 6 months

Office and Administration » Quality Assurance

Experience: 6 months - 1 year

Ensure voice interactions meet company standards. Help agents improve performance through constructive feedback. Create detailed reports on performance and areas for improvement. Conduct coaching sessions for both new hires and current employees. Identify and implement changes to enhance quality and efficiency. Conducted a thorough investigation into the root causes of discrepancies in guidelines-related errors. Delivered monthly innovations regarding current guidelines and gray areas to clients. Attended client calls for Guidelines/Policy related calls. Maintained high standards for reviewer output.

Other Skills

Customer Support » Chat Support

Experience: Less than 6 months

Virtual Assistant

Experience: Less than 6 months

Basic Information

Age: 24

Gender: Male

Website: Sign Up with Pro Account to View

Address: Davao City, Davao del Sur

Tests Taken: IQ
Score: 106: DISC
Dominance: 43%
Influence: 26%
Steadiness: 24%
Compliance: 7%: English
C1(Advanced)