Customer Service, Property Management ,Service Coordinator

Review and process various jobs such as inspection, lawn care, snow removal, and maintenance jobs. Update the account with information about the services completed and bill the client. Inform the client of any property maintenance issues that need to be fixed. Place an order for routine lawn care, inspection, and maintenance. Communicate with the clients and contractors via email and phone calls. Auditing the jobs to verify we fulfilled the quality requirements and provide feedback to processors Assisting colleagues in operations with any processing-related concerns

Review and process various jobs such as inspection, lawn care, snow removal, and maintenance jobs. Update the account with information about the services completed and bill the client. Inform the client of any property maintenance issues that need to be fixed. Place an order for routine lawn care, inspection, and maintenance. Communicate with the clients and contractors via email and phone calls. Auditing the jobs to verify we fulfilled the quality requirements and provide feedback to processors Assisting colleagues in operations with any processing-related concerns

Capturing what matters to the customers and providing specific resolution steps to resolve the inquiry Managing and reducing customer complaints Identify successes and opportunities to achieve individual and team productivity and customer experience goals.

Investigate the consumer’s complaints of the services, company's goods, or policies. Resolved the complaints in alignment with the contract details or terms of service. Process refunds, replacements, and credit for returned merchandise. Update accounts, initiate billing, process claim payments, and receive payment for services. Answering inbound communication from customers (Email, Chat, SMS, and phone call) to address inquiries concerning Mobile, Fixed Line, Internet, and pay-tv subscriptions