Customer service, Chat support

● Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge ● Boosted customer satisfaction levels through exceptional service, addressing concerns promptly. ● Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates. ● Participated in team meetings and training

● Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints and concerns, ● Performed detailed documentation of support cases within CRM systems, ensuring accurate tracking of client engagements.

● Maintained in-depth knowledge of products, staying up-to-date on new features, updates, and bug fixes to better assist customers. ● Enhanced customer satisfaction by efficiently resolving technical issues and addressing inquiries ● Increased first-call resolution rates with thorough troubleshooting and problem-solving skills ● To enhance self-service options for customers, created easy-to-follow guides addressing common technical inquiries

I focus on building trust with each customer by actively listening to their concerns and showing that I’m genuinely here to help. I communicate clearly and effectively to address their needs, always aiming to create a positive experience that makes them feel valued and understood. My goal is to ensure they feel satisfied and supported, encouraging them to stay loyal.