Remote Administrative Assistant I Social Media Management

Freelance Social Media Content Creator Remote Client-Based Work | September 2024 – December 2024 - Developed customized content strategies tailored to clients' business goals. - Edited and repurposed existing content to maximize reach and engagement. - Managed brand storytelling through interactive posts, reels, and infographics. - Analyzed post performance using Facebook Insights, Instagram Analytics, and Google Analytics, making data-driven improvements.

Healthcare Customer Service Representative Alorica Teleservices Inc. (BPO Company) | August 2022 – August 2024 - Assisted patients and healthcare providers with eligibility verification, claims processing, and billing inquiries. - Handled a high volume of inbound and outbound calls, ensuring HIPAA compliance and maintaining patient confidentiality. - Provided support for insurance coverage, pre-authorizations, and benefits coordination between patients and providers. - Accurately documented patient interactions in CRM tools like Dr.Chrono, EPIC, and PracticeFusion. - Resolved patient concerns professionally, ensuring high customer satisfaction scores (CSAT) and low call escalations.

- Managed executive calendars, scheduling meetings, appointments, and events efficiently. - Coordinated virtual meetings across different time zones, ensuring smooth scheduling for global teams. - Sent meeting reminders and follow-ups to clients and team members to avoid conflicts or missed appointments. - Utilized tools like Google Calendar, Microsoft Outlook, and Calendly to automate and streamline scheduling. - Handled last-minute reschedules and optimized daily workflows to improve productivity. - Integrated scheduling tools with email and project management platforms like Slack, Trello, and Asana.

Quality Assurance Analyst | Data Entry ???? Alorica Teleservices Inc. | August 2024 – February 2025 - Collected, reviewed, and entered agent performance scores into company databases with 100�curacy. - Tracked and analyzed call monitoring evaluations, customer feedback, and KPI scores to ensure compliance with company standards. - Maintained detailed records of agent performance using Google Sheets, Microsoft Excel, and CRM tools like Salesforce and HubSpot. - Identified patterns in agent performance data and provided reports to supervisors for coaching and process improvement. - Ensured proper documentation and quality control in reports, reducing discrepancies and errors.

Virtual Administrative Assistant | Email Support The VA BAR | September 2024 – March 2024 - Managed and organized inboxes (Gmail, Outlook, Zoho Mail), ensuring prompt responses and proper categorization. - Maintained an Inbox Zero - Filtered and prioritized emails based on urgency, flagging important messages for follow-up. - Drafted and sent professional email responses to clients, customers, and internal teams. - Created and maintained email templates for quick and consistent communication. - Scheduled and automated emails using Mailchimp, HubSpot, and ActiveCampaign.