Queenie

General Virtual Assistant 

70 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

December 1st, 2024 (today)

Member Since

February 12th, 2024

Profile Description

Driven and detail-oriented Virtual Assistant with a robust background in customer service, coupled with extensive experience in the call center industry. I offer a strong combination of organizational skills, technical expertise, and a commitment to delivering exceptional support. My approach is proactive and client-focused, ensuring that every task is completed efficiently and with precision.
My Skills include:
Customer Service Excellence: Expertise in managing customer inquiries, resolving issues, and delivering top-tier service.
Administrative Support: Proficient in calendar management, email organization, and document handling.
Communication: Strong verbal and written communication skills, essential for clear and professional client interactions.
Time Management: Effective at prioritizing tasks and managing multiple responsibilities with accuracy.
Problem-Solving: Adept at quickly identifying issues and implementing practical solutions.
Multitasking: Capable of handling various tasks simultaneously, ensuring efficient workflow.
Sales and Upselling: Experienced in upselling and cross-selling, contributing to increased revenue.
Client Relationship Management: Skilled in fostering and maintaining long-term client relationships.
I have a proven track record of improving efficiency and customer satisfaction, consistently achieving positive results in fast-paced environments. My goal is to continue expanding my expertise in digital tools and virtual project management while supporting businesses in achieving their objectives on Upwork. Let’s collaborate to streamline your operations and drive your business forward.

Top Skills

Experience: Less than 6 months

Experience: Less than 6 months

I have extensive experience as a Customer Service Representative, where I have honed my skills in effectively addressing customer inquiries and resolving issues to ensure a positive customer experience. My responsibilities included: -Responding to customer inquiries via phone, email, and chat promptly and professionally. -Handling customer complaints and providing appropriate solutions, ensuring customer satisfaction. -Maintaining detailed and accurate records of customer interactions and transactions. -Collaborating with team members and other departments to resolve complex issues. -Staying updated on product knowledge to provide accurate information and recommendations. -Utilizing customer feedback to identify areas for improvement and implementing changes to enhance the customer experience. My ability to communicate clearly, empathize with customers, and resolve issues efficiently has consistently resulted in high customer satisfaction ratings and repeat business. I thrive in fast-paced environments and am committed to maintaining a positive and professional demeanor at all times.

Experience: Less than 6 months

Other Skills

Experience: Less than 6 months

Experience: Less than 6 months

Experience: Less than 6 months

Basic Information

Age
27
Gender
Female
Website
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Address
Davao City, Davao del Sur
Tests Taken
IQ
Score:  117
DISC
Dominance: 45
Influence: 18
Steadiness: 22
Compliance: 15
English
C2(Advanced/Mastery)
Government ID
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