Customer Service Rep | SMM | Amazon PPC | SEO Specialist

Operates as a link between a company and its online community. This professional devises and applies strategies that will make the brand more visible on several social networks, such as Facebook, Twitter, Instagram, Pinterest and others. Also develop content strategies, write captivating posts for social media platforms, and build strong relationships with followers. Play an essential role in creating corporate identity; promoting community involvement; turning followers into passionate supporters; or just managing everyday activities. As well, expert in handling crises where I can respond quickly to any emerging online issues thus protecting the company’s reputation.

As a dedicated Customer Service Representative, I am committed to delivering outstanding support and ensuring a positive customer experience through clear communication, effective problem-solving, and efficient service across various channels. I promptly address customer inquiries with professionalism, providing well-informed responses to resolve issues quickly and turn challenges into positive experiences. By actively listening and responding empathetically to customer needs, I build trust and foster strong relationships, promoting loyalty and satisfaction. My commitment to staying knowledgeable about products and services allows me to guide customers with relevant solutions, contributing to a company’s reputation for exceptional service.

An Amazon PPC Specialist is responsible for managing and optimizing pay-per-click (PPC) advertising campaigns on the Amazon platform to increase product visibility and sales. This includes conducting keyword research, creating and managing ad campaigns, and setting bids to maximize return on investment. The specialist monitors campaign performance using Amazon's advertising dashboard and other analytics tools, making data-driven adjustments to improve metrics such as click-through rates (CTR), cost-per-click (CPC), and conversion rates. Additionally, they work closely with product and marketing teams to align advertising strategies with overall business goals, ensuring compliance with Amazon's advertising policies and staying up-to-date with industry trends and best practices.

Specialized in building websites with WordPress. Can develop the front-end and back-end of a website and enhance the WordPress software or builds a custom website for clients.

I am a graphic designer who excels in Canva and has a vast experience when it comes to creating visually appealing and impactful designs that are tailored to suit the diverse needs of clients. I am good at using the broad range of tools and templates offered by Canva, specializing in creating graphics for social media posts, advertisements, presentations, and print materials. This includes my ability to integrate well typography, color theory, and layout principles so as to come up with designs that effectively communicate brand messages to customers while at the same time having their target audiences in mind. In addition, I can make conceptual ideas real through polished visual assets without compromising on quality, creativity, or project timelines. As for me, I work well with others and can closely follow up on your projects within agreed deadlines after understanding their goals as this will enable me to deliver nothing short of outstanding results.