Aries

Customer Service Associate

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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

March 22nd, 2025 (today)

Member Since

February 8th, 2024

Profile Description

Hi, my name is Upgrade to see actual info Sy. I am 33 years old and currently living in Cebu City, Philippines. I have over seven years of experience in the BPO industry, specializing in customer service, technical support, and content moderation. Throughout my career, I’ve developed strong communication, problem-solving, and organizational skills that allow me to assist clients effectively.
As a Virtual Assistant, I can handle tasks like customer support, social media management, email handling, and research. I’m tech-savvy, detail-oriented, and always eager to learn new tools and processes.
I take pride in delivering high-quality work and ensuring smooth operations for my clients. If you're looking for a reliable and proactive VA, I’d love the opportunity to support your business. Looking forward to working with you!

Top Skills

Customer Support » Technical Support

Experience: 1 - 2 years

Handle inbound and outbound calls from customers having concerns with their devices, do troubleshooting steps with regards to the error messages they have on their tv's, or answer their queries regarding the best tv packages we can offer, or assist them with the on demand channel they want. Handle complaints and transfer them with the right team.

Office and Administration » Data Entry

Experience: 5 - 10 years

Can create knowledge base support, emails and reports

Customer Support » Customer Service

Experience: 5 - 10 years

Handle Inbound and outbound calls from bank employees and staff, support them with their network service issues on their phones or branch network connection and create an incident ticket passing it to the resolver team. Follow up with customers through email or phone.

Other Skills

E-Commerce » Ebay » Customer Support

Experience: Less than 6 months

Handle inbound calls from Ebay Sellers assist them with their product listing, how to list and improve it and discuss policy of bidding the item with their customers, shipping and payment concerns, billing and about their account status.

Office and Administration » Microsoft Outlook

Experience: Less than 6 months

Know how to use Outlook

Office and Administration » Content Moderation

Experience: 6 months - 1 year

Responsible for evaluating and reviewing content on the platform to ensure it aligns with Pinterest’s guidelines, quality standards, and user preferences. The role involves analyzing pins, boards, and search results to improve algorithm accuracy and enhance the user experience.