General VA/ Customer Service Rep /Tech Support Rep

Overview

Looking for full-time work (8 hours/day)

at $4.60/hour ($809.60/month)

Bachelors degree

Last Active

November 8th, 2024 (5 days ago)

Member Since

February 6th, 2024

Profile Description

I am a driven professional with over 5 years of proven expertise as a Customer Service Representative and Technical Support Representative. My career highlights include adeptly managing customer calls, chats, and emails, ensuring swift resolution of issues such as phone troubleshooting and warranty options. I have been recognized as a Subject Matter Expert (SME), assisting colleagues in tackling complex customer challenges.
In my previous roles, I took charge of customer account management, meticulously reviewing transactions, and addressing inquiries regarding our offered products. I am proud to have consistently delivered high-level service to two leading BPO companies, underscoring my commitment to customer satisfaction and operational excellence.
While I do not have direct experience as a virtual assistant, I have actively participated in relevant training and conducted extensive research to deepen my understanding of the role. I am enthusiastic about exploring new opportunities and am open to roles in customer service or virtual assistance, where I can leverage my skills and knowledge to achieve mutual success.
Key strengths that I bring to the table include:
*Exceptional Communication Skills: Fluent in conveying technical information clearly and concisely across different communication channels.
*Customer-Centric Approach: Dedicated to resolving issues promptly while ensuring a positive customer experience.
*Team Collaboration: Proven ability to collaborate effectively within teams and support colleagues in achieving collective goals.
*Independent Work Ethic: Capable of managing tasks autonomously, prioritizing effectively to meet deadlines and exceed client expectations.
I value integrity and transparent communication, which are foundational to building trust and fostering long-term client relationships. By hiring me, you can expect a proactive problem-solver who is committed to delivering results and contributing to your team’s success.
Let's discuss how I can support your business goals and ensure exceptional customer satisfaction. I look forward to connecting with you soon!