Executive Assistant, Virtual Assistant, Customer Service Non

Problem-Solving & Customer Retention ???? Managing Complaints & Returns – Assisting with refund requests, product exchanges, and delivery issues. ???? Addressing Shipping & Delivery Concerns – Helping customers track orders and resolve delays. ???? Customer Retention Strategies – Offering discounts, loyalty programs, or follow-ups to keep customers engaged.

Customer Service Specialist – Retail/E-Commerce/Transportation ???? 5+ years of experience in customer service and sales across retail, e-commerce, and transportation industries. ???? Skilled in handling high-volume inquiries, order management, refunds, and dispute resolution. ???? Proficient in CRM tools like Zendesk, Gorgias, and Shopify for seamless customer support. ???? Strong problem-solving, conflict resolution, and communication skills to ensure customer satisfaction. ???? Experienced in managing multi-channel support via phone, email, live chat, and social media. Would you like me to refine a resume based on your experience? Or prepare more interview answers?

Quality Assurance ???? Order Accuracy & Fulfillment Audits – Ensuring customer orders, refunds, and returns are processed correctly. ???? Customer Satisfaction (CSAT) Analysis – Identifying trends in customer complaints and recommending solutions. ???? Chat & Email Quality Review – Evaluating customer interactions across multiple platforms. ???? Fraud Detection & Prevention – Monitoring potential fraudulent activities in order transactions.