A Customer Service Representative (CSR) is a professional responsible for ensuring customer satisfaction by addressing inquiries, resolving complaints, and providing accurate information and support. In different industries, the role of a CSR can vary, but their primary objective is to maintain and improve customer relations. We monitor and evaluate customer interactions and feedback by conducting regular reviews and assessments. CSRs maintain detailed records of customer interactions, issues, and resolutions. They also create reports to share findings and recommendations with relevant teams. We analyze customer feedback, complaints, and suggestions to identify trends and address any recurring issues.
Experience: 2 - 5 years
I'm a former Customer Service Representative (CSR) is a professional responsible for ensuring customer satisfaction by addressing inquiries, resolving complaints, and providing accurate information and support. In different industries, the role of a CSR can vary, but their primary objective is to maintain and improve customer relations. We monitor and evaluate customer interactions and feedback by conducting regular reviews and assessments. CSRs maintain detailed records of customer interactions, issues, and resolutions.
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Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
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