Customer Care| Service From The Heart | NLP Practitioner

I have extensive experience in customer support, where I managed inquiries, resolved disputes, and ensured high satisfaction by efficiently addressing concerns through Amazon's platforms. My expertise extends to order processing and tracking, overseeing order fulfillment, monitoring shipment progress, and providing clients with accurate delivery updates. In inventory management, I maintained up-to-date records, flagged low stock levels, and coordinated restocking efforts to ensure smooth operations. Additionally, I provided general administrative support by handling data entry, email correspondence, scheduling, and other tasks to streamline workflows effectively. My skill set includes conducting market research and competitor analysis to deliver actionable insights, complemented by preparing detailed reports for stakeholders. I am proficient in using tools such as Amazon Seller Central, CRM systems, and task management software, enabling process optimization and timely project delivery.

With over a decade of experience in customer service handling Top US Brands in the BPO industry, I have honed my skills in delivering exceptional support and building strong customer relationships. My expertise lies in resolving complex issues efficiently, enhancing customer satisfaction, and driving loyalty. I am passionate about creating positive customer experiences and am adept at using data-driven insights to improve service processes. My goal is to leverage my extensive background to contribute to a dynamic team and help elevate the customer service standards of your organization.

With over five years of experience in customer support, I have honed my skills in managing chat, email, and virtual assistance for diverse industries, including e-commerce, education, and academic services. My journey began with Professor-Essays.com, where I managed chat inquiries, collaborated with writers on academic projects, and consistently met sales targets while delivering exceptional customer service. At Study.com, I provided email-based support, resolving customer queries related to lessons, memberships, and credit transfers while ensuring accessibility through accurate video captions and swift error resolution. Transitioning to e-commerce, I specialized in managing Amazon Store FBA and FBM platforms for renowned furniture brands across the US and Canada. I utilized tools like Salesforce, ShipStation, and LiveChat to address customer concerns with professionalism, fostering trust and satisfaction. Throughout my career, I have demonstrated a commitment to customer satisfaction, leveraging a deep understanding of customer needs, technical proficiency, and effective communication to ensure seamless service delivery and operational excellence.