Amazon Customer Champion |Service From The Heart Expert|10yr

Amazon Customer Support Champion | Enhancing Customer Experience with Service from the Heart A dedicated Amazon Customer Support Specialist committed to delivering outstanding customer experiences through empathy, efficiency, and problem-solving. With a service-from-the-heart approach, I ensure that every customer interaction builds trust, strengthens brand reputation, and drives business success. Amazon Customer Service & eCommerce Support With extensive experience in Amazon FBA & FBM customer support, I specialize in: Customer Inquiry Management – Handling customer concerns with professionalism and empathy, ensuring quick and effective resolutions. Dispute Resolution & Issue Escalation – Managing refund requests, chargebacks, A-to-Z claims, and escalations while maintaining positive seller performance metrics. Order Processing & Tracking – Overseeing order fulfillment, monitoring shipments, and providing customers with real-time delivery updates. Inventory & Stock Management – Keeping inventory records updated, flagging low-stock alerts, and coordinating restocking efforts to prevent fulfillment delays. Administrative & Operational Support – Handling data entry, email correspondence, and scheduling to streamline daily operations and improve efficiency. Market Research & Competitor Analysis – Conducting in-depth research to optimize pricing, improve product listings, and enhance competitive positioning. Tools & Platforms Expertise Amazon Seller Central – Skilled in managing orders, handling case logs, and analyzing performance metrics. CRM & Helpdesk Software – Experienced in using Salesforce, Zendesk, Freshdesk, and LiveChat for seamless customer interactions. Task & Project Management – Proficient in Slack, Asana, and Trello to ensure smooth workflow execution and timely project completion. With a customer-first mindset and a passion for service excellence, I go beyond solving issues—I create meaningful interactions that lead to higher customer satisfaction, positive feedback, and long-term success for Amazon sellers. Let's connect and explore how I can help improve your Amazon customer support operations!

With over a decade of experience in customer service handling Top US Brands in the BPO industry, I have honed my skills in delivering exceptional support and building strong customer relationships. My expertise lies in resolving complex issues efficiently, enhancing customer satisfaction, and driving loyalty. I am passionate about creating positive customer experiences and am adept at using data-driven insights to improve service processes. My goal is to leverage my extensive background to contribute to a dynamic team and help elevate the customer service standards of your organization.

With over five years of experience in customer support, I have honed my skills in managing chat, email, and virtual assistance for diverse industries, including e-commerce, education, and academic services. My journey began with Professor-Essays.com, where I managed chat inquiries, collaborated with writers on academic projects, and consistently met sales targets while delivering exceptional customer service. At Study.com, I provided email-based support, resolving customer queries related to lessons, memberships, and credit transfers while ensuring accessibility through accurate video captions and swift error resolution. Transitioning to e-commerce, I specialized in managing Amazon Store FBA and FBM platforms for renowned furniture brands across the US and Canada. I utilized tools like Salesforce, ShipStation, and LiveChat to address customer concerns with professionalism, fostering trust and satisfaction. Throughout my career, I have demonstrated a commitment to customer satisfaction, leveraging a deep understanding of customer needs, technical proficiency, and effective communication to ensure seamless service delivery and operational excellence.