Retention Specialist, Customer Service, Outbound Sales Agent

In addition to my customer service roles, I have also gained valuable experience in outbound sales. At Taylored Legacy (Final Expense), I honed my skills in outbound cold calling to engage with potential clients. Through effective communication and persuasion techniques, I successfully set appointments and qualified leads, demonstrating my ability to initiate and nurture relationships with prospects. This outbound sales experience provided me with a comprehensive understanding of the sales process, from prospecting to closing deals. It allowed me to develop strong interpersonal skills, confidence in presenting products or services, and the ability to overcome objections. Furthermore, my experience at NIC involved retention strategies, where I utilized positive scripting and highlighted product features to retain customers, further enhancing my sales acumen. Overall, my outbound sales experience has equipped me with the skills and mindset necessary to excel in customer-focused roles, combining proactive outreach with excellent service delivery to meet both customer and business needs.

Does administrative works /payroll management / hiring

Customer Service Representative at NIC: As a Customer Service Representative at NIC, I played a pivotal role in managing credit monitoring and real estate services. My responsibilities included addressing customer inquiries, resolving issues, and providing expert guidance on various services offered. I excelled as a retention specialist, employing effective positive scripting techniques to retain customers by offering lifetime discounts and coupons while highlighting the features of our products. Additionally, I handled login assistance, service inquiries, and payment issues with a high level of professionalism and efficiency. Customer Service Representative (Provider Inquiries) at Blue Shield of California: At Blue Shield of California, my role as a Customer Service Representative (Provider Inquiries) involved being the frontline support for inquiries from hospitals, billing stations, and insurance companies. I expertly fielded calls regarding members' insurance eligibility, benefits, and claims, providing accurate information and assistance to ensure smooth transactions. I also served as a key liaison between healthcare providers and billing stations, offering guidance on claims processing procedures and documentation requirements. My commitment to delivering exceptional customer service helped foster strong relationships with stakeholders and uphold the reputation of Blue Shield of California as a trusted healthcare partner.