Current Employment Status:
Hired Full Time on Mar 21, 2024
Hired Full Time on Aug 19, 2024
Hired Part Time on Jan 14, 2025
Hired Part Time on Jan 31, 2025
Yumirra
ECOMMERCE CUSTOMER SUPPORT SPECIALIST
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $6.00/hour ($1,056.00/month)
Bachelors degree
Last Active
February 15th, 2025 (4 days ago)
Member Since
January 30th, 2024
Profile Description
I am a highly skilled E-commerce Customer Support Specialist with over three years of experience in delivering top-notch service and supporting business operations. My background includes:
• Nike: Two years of experience as a chat support agent and Quality Evaluator, ensuring consistent and professional customer interactions while maintaining high satisfaction levels.
• Extensive expertise in managing customer support for Shopify-based businesses, including handling order inquiries, refunds, returns, and dispute resolution.
• Strong understanding of the dropshipping model, including tracking international shipments and collaborating with suppliers to ensure seamless operations.
I excel in providing empathetic and efficient support, mastering new tools quickly, and contributing to the success of e-commerce businesses. If you’re seeking a reliable, detail-oriented professional to enhance your customer experience, I’m ready to help your business thrive!
Top Skills
E-Commerce » Shopify
Experience: 6 months - 1 year
I have over a year of experience managing Shopify-based businesses, specializing in customer support, order processing, and dispute resolution. My expertise includes handling refunds, returns, draft orders, and tracking shipments from suppliers. I am skilled at navigating Shopify’s platform efficiently to ensure seamless operations and customer satisfaction.
Customer Support » Customer Service
Experience: 1 - 2 years
I have over three years of experience in customer support, including two years at Nike as a chat support agent and Quality Evaluator. I specialize in addressing customer inquiries, resolving issues efficiently, and ensuring high satisfaction. My skills extend to managing Shopify-based businesses, handling refunds, returns, and disputes with professionalism and empathy.
Other Skills
Office and Administration » Quality Assurance
Experience: 6 months - 1 year
As a Quality Evaluator, I have six months of experience auditing customer interactions to ensure consistent quality and adherence to company standards. I provided detailed feedback to support agents, identified areas for improvement, and implemented strategies to enhance customer satisfaction and team performance. My role required keen attention to detail, strong analytical skills, and a commitment to maintaining service excellence.
Basic Information
- Age
- 24
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Malolos, Bulacan
- Tests Taken
- IQ
- Score: 126
- DISC
- Dominance: 32%
- Influence: 16%
- Steadiness: 23%
- Compliance: 30%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
SEE MORE REAL RESULTS“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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