Ella
EXPERIENCED Customer Service PRO | A+ Virtual Assistant
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.84/hour ($1,027.84/month)
High school diploma
Last Active
December 16th, 2024 (5 days ago)
Member Since
January 26th, 2024
Profile Description
As an Experienced Customer Service PRO and A+ Virtual Assistant, I offer services tailored to streamline operations and supercharge productivity. With me, you gain a service provider and a committed partner invested in your business success.
If you think we are PERFECT FIT, drop a personalized message and let me know what time is best for a discovery call!
Top Skills
I have over 5 years of experience using Zendesk in a customer support role. I managed and resolved an average of 100 tickets per day, ensuring prompt responses and high customer satisfaction. I utilized Zendesk's ticketing system to prioritize and categorize inquiries, implemented automated responses to streamline workflows, and consistently met or exceeded service-level agreements. My proficiency in Zendesk allowed me to contribute to a 20% reduction in average response time and maintain a customer satisfaction score of over 95%.
Customer Support » Email Support
Experience: 2 - 5 years
Customer Support » Customer Service
Experience: 2 - 5 years
As an EXPERIENCED Customer Service PRO and A+ Virtual Assistant, I offer a dynamic array of services tailored to streamline your operations and supercharge your productivity. With me, you gain not just a service provider, but a committed partner invested in your business success.
Other Skills
Customer Support » Chat Support
Experience: 2 - 5 years
Office and Administration » Data Entry
Experience: Less than 6 months
Office and Administration » Email Management
Experience: Less than 6 months
Office and Administration » Computer Literacy
Experience: 2 - 5 years
Basic Information
- Age
- 25
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Antipolo, Rizal
- Tests Taken
- IQ
- Score: 115
- DISC
- Dominance: 22%
- Influence: 7%
- Steadiness: 32%
- Compliance: 39%
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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