Ella
EXPERIENCED Customer Service PRO | A+ Virtual Assistant
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.84/hour ($1,027.84/month)
High school diploma
Last Active
March 3rd, 2025 (today)
Member Since
January 26th, 2024
Profile Description
Are you looking for a Customer Support Specialist who ensures customer satisfaction? Or a Virtual Assistant who keeps your business organized and running smoothly? Look no further!
I have 5+ years of experience in Customer Service, providing top-tier support to customers and businesses. While my background is primarily in customer service, I have developed strong organizational, communication, and administrative skills that allow me to assist as a Virtual Assistant confidently. I am eager to apply these skills to help businesses manage their day-to-day operations effectively.
Top Skills
I have over 5 years of experience using Zendesk in a customer support role. I managed and resolved an average of 100 tickets per day, ensuring prompt responses and high customer satisfaction. I utilized Zendesk's ticketing system to prioritize and categorize inquiries, implemented automated responses to streamline workflows, and consistently met or exceeded service-level agreements. My proficiency in Zendesk allowed me to contribute to a 20% reduction in average response time and maintain a customer satisfaction score of over 95%.
Customer Support » Customer Service
Experience: 2 - 5 years
As an EXPERIENCED Customer Service PRO and A+ Virtual Assistant, I offer a dynamic array of services tailored to streamline your operations and supercharge your productivity. With me, you gain not just a service provider, but a committed partner invested in your business success.
Virtual Assistant
Experience: Less than 6 months
Other Skills
Office and Administration » Calendar Management
Experience: Less than 6 months
Office and Administration » Data Entry
Experience: Less than 6 months
Office and Administration » Email Management
Experience: Less than 6 months
Office and Administration » Computer Literacy
Experience: 2 - 5 years
Marketing » Social Media Management
Experience: Less than 6 months
Office and Administration » Personal Assistant
Experience: Less than 6 months
Office and Administration » Administrative Support
Experience: Less than 6 months
Design » Graphic Design » Canva
Experience: Less than 6 months
Office and Administration » Organization
Experience: Less than 6 months
Office and Administration » Data Management
Experience: Less than 6 months
Office and Administration » Executive Assistance
Experience: Less than 6 months
Office and Administration » Tech-Savvy
Experience: Less than 6 months
Basic Information
- Age
- 26
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Antipolo, Rizal
- Tests Taken
- IQ
- Score: 115
- DISC
- Dominance: 22%
- Influence: 7%
- Steadiness: 32%
- Compliance: 39%
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
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