Gaming Assistant|Data Entry|E-commerce|Healthcare CSR |Chat

• Managing inbound calls from and outbound calls to patients, providers and healthcare insurance companies regarding inquiries about company services. • Maintaining great phone and chat etiquette. • Verifying healthcare insurance coverage and eligibility from United Healthcare, Kaiser Permanente, TRS and ERS Care, BlueCross and BlueShield of North Carolina, CalPers, Healthy at Home, Lacers, and Lennar to get the in-home non-medical care benefits with CareLinx.. • Providing administrative support that includes: a) data entry. b) appointment scheduling, c) email management, d) record management, and e) time-keeping for providers. • Taking charge of health promotion, explanation of care benefits, new patient intake.

- Research the Internet in the healthcare domain - Place outbound calls to healthcare practitioners and organizations - Apply newly-verified data elements to database records on an electronic sheet e.g: Google sheet - Provide updates to and maintain Healthcare providers (HCP’s) and Healthcare Organizations (HCO’s) data - Rectify incorrect data elements - Meet and maintain daily performance goals for speed and accuracy - Call center or customer service experience - Ability to work independently, and manage rigorous daily deadlines - Highly organized, attention to detail, and focus on quality - Strong data entry skills

Managing inbound calls from and outbound calls to patients, providers and healthcare insurance companies regarding inquiries about company services. • Maintaining great phone and chat etiquette

- Managing chat and email support to patients, providers and healthcare insurance companies regarding inquiries about company services. - Providing administrative support that includes: a) data entry. b) appointment scheduling, c) email management, d) record management, and e) time-keeping for providers.