Customer Service Specialist

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

November 17th, 2024 (today)

Member Since

January 24th, 2024

Profile Description

As a customer service representative for the past three years, I have experience handling inbound and outbound calls, as well as chat and email support. I am equipped to use Olympus, Sales Force, Five Nine, Kustomer, and Cpanel to provide an accurate and efficient resolution to our customer's concern. Knowledgeable in using Microsoft Excel, Word, and Google Sheets to track the cases that have been resolved or need follow-up.
A person who is skilled at dealing with clients and has a high level of emotional intelligence, a positive outlook, adaptability, an aptitude for assessing customer concerns, and familiarity with the product's services.
I am also in charge of handling SM and fuel credit cards. I provide assistance and information about the status of the account. invoice, payment, and billing, as well as the generation of a new card if there is a report of a lost or stolen card.
I also triage cases if they need to be escalated to a higher level of assistance, such as the Fraud Department, Collections, or Credit Bureaus.
Experience responding to queries on social media accounts such as Facebook, Instagram, and Twitter with either a public comment or a private message. Provide necessary access and resolution while meeting customer expectations. I am familiar with using Slack, Teams, and Google Chat to communicate with my supervisor and submit reports as needed.