Virtual Assistant | Executive Assistant| CSR| Sales Rep

as a customer service representative in Retail Account for one year role required me to empathize with customers' concerns, understand their situations in real time, and provide swift, high-quality resolutions. My responsibilities included handling inquiries, troubleshooting issues, and ensuring customer satisfaction through effective communication and active listening. This experience significantly enhanced my problem-solving skills and my ability to think critically in dynamic situations.

Results-driven Sales Representative with proven expertise in both outbound and inbound sales. Skilled in building strong client relationships, exceeding targets, and delivering exceptional customer experiences. Adept at identifying opportunities and closing deals to drive business growth.

Highly organized and detail-oriented professional with experience providing top-tier support to executives and senior leaders. Adept at managing complex schedules, coordinating meetings, and overseeing administrative operations to ensure seamless workflows. Proficient in handling confidential information with discretion and maintaining strong relationships.

I was responsible for compiling and organizing my classmates' on-the-job training (OJT) requirements. My tasks included collecting necessary documents and information from each classmate, ensuring all submissions met the required standards, and following up on any missing or incomplete documents. I then entered and organized the data in an Excel spreadsheet, ensuring it was accurate and well-structured for easy access and processing. This role enhanced my organizational skills, attention to detail, and proficiency in Excel, while also providing valuable experience in administrative tasks and data management.

Whenever I need to make edits to my presentations, videos, or any other content, I consistently rely on Canva.

I did not work directly through capcut but since then, I have developed a passion for video editing, and whenever I edit a video, I consistently depend on CapCut.

During my time working with as a Customer Service, I gained extensive hands-on experience with this powerful customer experience platform. My role involved managing various aspects of the cloud-based contact center solution to ensure seamless customer interactions and efficient workflow management.

Dynamic professional with expertise in creating, optimizing, and managing email marketing campaigns to drive engagement, conversions, and brand loyalty. Skilled in crafting compelling content, segmenting audiences, and leveraging analytics to improve campaign performance. Proficient in email marketing tools, A/B testing, and automation strategies to deliver impactful results and achieve business goals.