Customer service representative.

I have over three years and seven months of experience as a Customer Service Representative, where I managed and responded to customer inquiries via email. In this role, I handled an average of 60 customer emails per shift, addressing concerns, providing solutions, and ensuring a positive customer experience. My ability to communicate effectively, resolve issues efficiently, and maintain a high level of customer satisfaction contributed to the overall success of the team and the company.

I have over three years and seven months of experience as a Customer Service Representative, specializing in live chat support. In this role, I managed and responded to an average of 60 customer inquiries per shift, providing real-time assistance, resolving issues efficiently, and ensuring a seamless customer experience. My strong communication skills, problem-solving abilities, and commitment to customer satisfaction played a key role in delivering high-quality support and enhancing the overall service experience.

I have worked as a customer service representative for 2 years where I answer phone calls from customers catering up to 50 customers per shift.

I have over three years and seven months of experience as a Customer Service Representative, specializing in inbound and outbound phone support. In this role, I managed and responded to an average of 60 customer inquiries per shift, providing real-time assistance, resolving issues efficiently, and ensuring a seamless customer experience. My strong communication skills, problem-solving abilities, and commitment to customer satisfaction played a key role in delivering high-quality support and enhancing the overall service experience.

As a Sales Support Customer Service Representative, my role is to assist customers throughout the sales process, ensuring a smooth and positive experience. I handle inquiries, process orders, manage refunds or exchanges, and provide product information to help customers make informed purchasing decisions. Additionally, I support the sales team by addressing customer concerns, resolving issues efficiently, and maintaining strong relationships to drive customer satisfaction and loyalty.

In my role as a social media manager, I was responsible for engaging with audiences across multiple platforms, including Facebook, Instagram, TikTok, LinkedIn, and Twitter. I actively monitored and responded to direct messages (DMs) and comments, ensuring prompt and professional communication with followers, customers, and potential clients. My role involved addressing inquiries, managing customer feedback, fostering community engagement, and maintaining the brand’s voice across all interactions. Through consistent and strategic engagement, I helped enhance brand loyalty, improve customer satisfaction, and strengthen the online presence of the organization.

In my customer service role using Shopify, I process orders, handle customer complaints, and ensure a smooth shopping experience. Addressing inquiries, resolving issues, and managing refunds or exchanges. My goal is to provide quick, efficient support while maintaining a positive brand presence and customer satisfaction.