Customer Service/VA/ Admin Assistant/Fraud Analyst

I am fluent and conversational when speaking in English. My years in BPO industry hasten my skills in communication. When at work,English is my primary language.

As a Fraud Analyst, I consistently apply critical thinking skills to identify, assess, and resolve complex fraud patterns. By analyzing transaction data, customer behavior, and historical trends, I am able to detect inconsistencies and red flags that might indicate fraudulent activity. I carefully evaluate the validity of each case, considering multiple perspectives and applying logical reasoning to distinguish between legitimate transactions and potential fraud. My ability to assess risk, prioritize cases based on severity, and make data-driven decisions helps minimize financial loss and ensure the integrity of the organization. Key strengths include: Investigating and dissecting suspicious transactions by reviewing multiple data sources Developing hypothesis-driven approaches to uncover hidden fraud patterns Identifying and addressing potential vulnerabilities within systems or processes Effectively collaborating with cross-functional teams to ensure timely resolution of fraud cases

Commission to retype photocopy of book to MS Word file.

As a Fraud Analyst, my strong analytical skills are essential for detecting, investigating, and preventing fraudulent activity. I excel at interpreting complex data sets, identifying trends, and isolating anomalies that may indicate fraud. By applying critical thinking and advanced data analysis techniques, I assess risk levels, investigate suspicious transactions, and develop strategies to mitigate potential threats. My ability to synthesize large volumes of data and extract actionable insights allows me to make data-driven decisions that protect both customers and the organization from financial loss. Key strengths include: Data Interpretation: Analyzing vast amounts of transaction and customer data to detect irregularities and patterns indicative of fraud. Risk Analysis: Assessing and prioritizing fraud cases based on severity, potential impact, and likelihood of success, ensuring resources are allocated effectively. Trend Identification: Identifying emerging fraud trends and vulnerabilities by continuously reviewing transaction histories and customer behaviors. Problem Solving: Developing and testing hypotheses to uncover fraudulent schemes and recommend proactive measures for fraud prevention.

As a Fraud Analyst, my keen attention to detail plays a critical role in identifying and preventing fraudulent activities. I meticulously analyze transaction data, account histories, and patterns of behavior to spot inconsistencies, anomalies, or signs of potential fraud. By reviewing each case thoroughly, I ensure no suspicious activity goes unnoticed and that every piece of relevant data is accounted for. Whether it's spotting subtle discrepancies in transaction amounts or identifying unusual account behavior, I maintain a high level of accuracy in every investigation. This careful, detail-oriented approach helps mitigate risks, protect assets, and ensure compliance with industry regulations. Key strengths include: Data Accuracy: Ensuring all data reviewed is meticulously checked to avoid overlooking critical red flags. Case Review: Conducting detailed reviews of transaction records, user behavior, and system alerts to detect fraudulent patterns. Documenting Findings: Keeping precise records of all investigative actions, findings, and decisions made during fraud investigations for accurate reporting. Audit-Ready: Maintaining a consistent, high standard of documentation and evidence to meet audit and regulatory requirements.

Work as Fraud Prevention Specialist for Bank for 10+ years. Primary assist client in preventing fraud, going to the process of securing account, reviewing pass cases and trends for possible fraud trend detection. Assigned in Inbound, Outbound, Email and Adhocs works.