Marl

Customer Service Pro

70 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Associates degree

Last Active

October 6th, 2024 (76 days ago)

Member Since

January 10th, 2024

Profile Description

Seeking a committed individual who excels in providing TOP-NOTCH CUSTOMER SUPPORT? Your quest concludes here!
I'm here and I'm available! 
Here are some of the customer service tasks I can take of for you:
- Managing inquiries and addressing concerns through email, live chat, and social media profiles.- Helping clients with problems related to devices and services by providing troubleshooting assistance.- Balancing numerous customer chats concurrently while upholding a high standard of service and promptness.- Overseeing order processes and aiding customers with their inquiries regarding accounts and products.- Assure customer contentment and deliver expert-level customer assistance.- Ensuring a consistently positive, empathetic, and professional approach when interacting with customers at all times.

Top Skills

Experience: 5 - 10 years

Dedicated and experienced Customer Service Representative with 8+ years of experience resolving complex customer relationships, driving brand loyalty, and increasing customer engagement.

Experience: 5 - 10 years

Basic Troubleshooting Proficiency- Helping clients with problems related to devices and services by providing troubleshooting assistance.

Experience: 5 - 10 years

Other Skills

Experience: 2 - 5 years

Managing inquiries and addressing concerns and sending follow-ups through email

Experience: 5 - 10 years

Excellent written and verbal communication skills

Experience: 1 - 2 years

Promoted to a Subject-Matter Expert (Pacesetter), helps the Team Manager and Product Trainer with teaching new employees about live chat handling and product knowledge.

Experience: 5 - 10 years

Analytical, Critical and Creative Problem-Solving skills

Basic Information

Age
28
Gender
Female
Website
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Address
Quezon City
Tests Taken
IQ
Score:  104
DISC
Dominance: 35%
Influence: 12%
Steadiness: 39%
Compliance: 14%
English
C2(Advanced/Mastery)
Government ID
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