General VA | Ecommerce| Data Entry | Salesforce CPQ

- Provide technical support for Google account users. - Assist with password recovery and account settings. - Troubleshoot issues with various Google services (Gmail, Google Drive, etc.). - Resolve technical problems and ensure a secure user experience. - Effectively communicate solutions to users. -Part of the Pixel dream team when this phone was launched

In a customer service role, my primary duties include: - Responding to customer inquiries and resolving issues. - Providing product/service information and support. - Processing orders and managing returns. - Handling complaints and feedback. - Maintaining records and following company policies. - Demonstrating empathy, professionalism, and problem-solving skills. - Ensuring customer satisfaction. Experienced in various communication channels, including calls, emails, and chat.

**Sales Operations Support Responsibilities** 1. **Sales Data Management:** Maintain and ensure the accuracy of customer and sales data within CRM systems for reliable reporting. 2. **Sales Forecasting & Reporting:** Generate and analyze sales forecasts, creating reports to support strategic decision-making. 3. **Pipeline Management:** Monitor the sales pipeline, ensuring all stages and opportunities are updated accurately within CRM. 4. **Quote and Proposal Creation:** Prepare detailed quotes and proposals aligned with company guidelines and sales strategies. 5. **Customer Support & Issue Resolution:** Act as a point of contact between sales and other departments to address customer issues swiftly and effectively. 6. **Process Improvement:** Identify and implement process improvements within sales operations to increase team efficiency and productivity.

- Identifies potential customers interested in solar energy solutions. - Generates leads through phone calls - Schedules meetings for the sales team to discuss solar products and services. - Introduces the benefits of solar energy systems to potential clients. - Builds initial interest and trust with potential customers through effective communication.