Experienced Catalog Manager | Rockstar Customer Service Specialist | Social Media Manager | Executive Virtual Assistant | CRM Expert | Bookkeeping
I’m a highly skilled professional with experience in Catalog Management, Customer Service, CRM, Social Media Management, Executive Virtual Assistance, and Bookkeeping. I specialize in helping businesses streamline operations, improve customer satisfaction, and enhance online presence.
Key Skills & Services:
Catalog Management: Ensuring your product listings are optimized, organized, and up-to-date.
Customer Service & CRM: Over 4 years of experience resolving inquiries, managing relationships, and boosting customer satisfaction.
Social Media Management: Content creation, community engagement, and platform management to grow your online presence.
Executive Virtual Assistance: Managing
Bookkeeping: Managing basic financial records and tracking business expenses.
Tools & Expertise:
MS Office Suite, Google Workspace, Canva, Capcut, Customer Factor, Customer Tether, Notion, ClickUp
Social media scheduling and ad creation (Meta, Instagram,
Project Management (DocuSign, Eversign)
Document conversions, transcription, and media management
Product and social media research
I’m detail-oriented, proactive, and committed to helping your business grow efficiently across all platforms. Let’s work together to elevate your business!
Experience: 2 - 5 years
I managed various administrative tasks such as organizing schedules, coordinating appointments, and handling correspondence. My role required strong organizational skills, attention to detail, and the ability to prioritize tasks effectively to support daily operations efficiently.
Experience: 1 - 2 years
Exceptional customer service is my forte. With a keen focus on customer satisfaction, I bring a responsive and empathetic approach to addressing inquiries and resolving issues. Committed to delivering a positive experience, I thrive in providing prompt and courteous assistance to meet and exceed customer expectations.
Experience: 1 - 2 years
I have experience as an Executive Assistant, where I supported high-level executives by managing schedules, organizing meetings, and coordinating travel arrangements. My role involved handling confidential information, preparing reports, and facilitating communication across departments. With strong organizational skills and attention to detail, I ensured that daily operations ran smoothly and efficiently.
Experience: 6 months - 1 year
I have experience as an Accounts Receivable Specialist, where I managed invoicing, tracked payments, and maintained customer accounts to ensure timely collections. My role required keen attention to detail, strong accuracy, and effective communication skills to resolve discrepancies and maintain positive client relationships.
Experience: 2 - 5 years
I have 4 years of experience in Social Media Marketing, specializing in organic growth strategies. I’ve successfully managed platforms like Instagram, TikTok, and Facebook by creating engaging content, fostering community interaction, and leveraging trends to drive visibility. My data-driven approach helps refine strategies for continuous growth
Experience: 6 months - 1 year
I have experience using Canva to create visually appealing graphics and marketing materials. My skills include designing social media posts, presentations, and promotional content, allowing me to effectively convey messages and engage audiences. I leverage Canva's tools and templates to ensure my designs are both professional and aligned with brand aesthetics.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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