Proficient in Microsoft Word and
basic knowledge in Microsoft Excel.
Typing speed and accuracy
Data entry software proficiency
Multitasking ability
Strategic planning and analysis
Experience: 2 - 5 years
Encodes information from department forms into the data system to ensure information is accurately processed. Verifies specified jobs to detect and correct possible encoding or other errors to ensure data is error-free Regularly report the status of assigned tasks
Experience: Less than 6 months
As a booking/reservation administrator, when inquiries are low, especially on lean days, I: Create Engaging Promotions: Develop special offers and promotions to attract visitors and boost bookings. Highlight Unique Attractions: Emphasize the unique features and experiences of our leisure park to generate interest. Showcase Visitor Experiences: Share testimonials, reviews, and user-generated content to highlight positive experiences. Additionally, we post this content in various Facebook groups to reach a wider audience and attract potential clients.
Experience: 2 - 5 years
-Making reservations for customers based on their preferred activities and dates. -Checking the availability of activities on the customers’ desired dates. -Processing payments and sending confirmation details to customers. -Sorting out any issues that may arise with bookings or reservations. -Selling and promoting reservation services. -Answering queries customers might have about the reservation process. (Calls, Text messages, Online platforms) -Up-selling, when appropriate, by informing customers of additional services or special packages and accommodations/activities. -Providing support to customers who may need to amend or cancel a reservation.
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